[6 Methods to Fix] Netflix Keeps Crashing On Roku TV

If you are among those who love streaming Netflix and other external channels, this article is especially for you. Roku TV is considered a premium device to watch legalized external channels via the Roku Channel Store. However, this process is sometimes interrupted by unexpected errors in the device or app. Netflix is a premium entertainment center where you can stream several dramas, sports, music, movies, TV shows, and much more

You may encounter glitches, app shutting down automatically or not processing when clicked, reverting to the Home screen, etc. In this article we will discuss why Netflix keeps crashing on Roku TV issue, I will elaborate on all the potential causes and solutions of this issue. Don’t miss this wholesome treasure guide and keep reading.

Let’s dive deep into it!

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Potential Causes For Netflix Keeps Crashing On My Roku TV 

When you are streaming Netflix on the big screen of your Roku TV, you may be stuck with your app functionality due to multiple reasons. This is because you are connected to two online services at a time. The issue may be triggered due to the Netflix app, Roku device, or internet connectivity problems. Following are some main causes of Netflix crashing on your Roku TV.

  • Outdated version of the Netflix App
  • Corrupted Cache files 
  • Internet problem
  • Outdated Firmware of Roku TV

Ways To Fix Netflix Keeps Crashing On Roku TV

There are several potential solutions to this specific problem that can be tested to resolve the matter without any fuss. Each of them are mentioned below. You can follow any of them that suits your device. If one doesn’t work for you jump to the next option to get the issue resolved in no time.

Restart Your Roku TV

The most convenient and quick way to deal with this problem is to reboot your Roku device. You can do it both ways manually and by using a Roku remote. In order to do it manually you have to turn off the TV and disconnect it from the power socket. After some time, plug it back in and turn on the TV to check if the issue is resolved.

Here is the process to reboot your Roku TV using the remote.

  • Tap the Home button on your Roku remote 5 times consistently.
  • Hit the Up key once.
  • Click the Rewind key twice in succession.
  • Now, tap on the Fast Forward key twice.
  • Your Roku TV will take some time to shut down and then turn on automatically.
  • After this process, retest if the Netflix app is working or not.

Verify Netflix App is Not Down

In some cases, the app becomes slow or begins to malfunction because the server is down. In order to confirm that the issue is prevailing at the back end of the app. You can simply browse to Netflix Help Center to check the working status of the respective app. If it appears to be true and the app is down, you have to wait until the issue is resolved by the technical team at Netflix.

Check Your Internet Connection

Sometimes, the Netflix app begins to crash or becomes dysfunctional due to connectivity problems. All you have to do is connect your Roku TV to an internet connection that has good signal strength. You can check your wifi device performance by connecting it to your mobile or computer. Also, you can try disconnecting and reconnecting the Wi-Fi network to refresh everything. Moreover, place the router near your Roku TV if you feel that it could be the potential reason for the specific issue.

Clear the Cache Files of the Netflix App

It is very important to clear the cache files that have been piled up over time. In order to remove the corrupted cache of Netflix App, you have to perform a System Restart on your Roku device. The following are the steps to get it done.

  • Click on the Home key on your Roku remote.
  • Next, open up the Settings panel.
  • Then, tap on System.
  • Scroll down to Advanced System settings and select this option.
  • Navigate and tap on the App option.
  • Now, select the Netflix App.
  • Lastly, tap on Clear Cache to complete the process.

Uninstall and Reinstall the Netflix App

If none of the above-mentioned methods is turning beneficial, you should try uninstalling and reinstalling the Netflix App. You can do it simply in a matter of seconds by following the given guidelines.

  • Tap on the Home key available on your Roku remote.
  • Navigate to the Netflix App and select it.
  • Next, click on the asterisk (*) key on your Roku remote.
  • Then, hit on the Remove Channel option.


  • Confirm the process by selecting the Remove option.

Once the app gets uninstalled completely, now reinstall it by acting as per the given steps.

  • Go to the Home screen of your Roku TV and Choose the Streaming Channels option.
  • Tap on Movies and TV.
  • Next, click on Netflix.
  • Then, tap on Add Channel.
  • Now, move to the Go to Channel option.
  • Lastly, launch the Netflix App to conclude the process.

Perform Software Update on Roku TV

In some situations, apps on Roku TV become dysfunctional due to outdated Roku software. However, there is no need to panic at all. You can easily update your Roku TV software via the settings menu.

Here are the steps to get it done.

  • From the Home screen move ahead to the Settings menu.


  • Scroll down to the System option and select it.


  • Then, tap on the System Update option.


  • Now, click on Check Now to check the availability of the update.
  • Tap on Update if any is available.


Q: If the Netflix App crashing issue be resolved by performing a Factory Reset?

A: Yes, if all the suggested solutions don’t work in your favor Factory Reset is suggested as a last resort. This reason behind is that it reverts the device’s setting to the default option and deletes all the existing data. Thus, it is advised to make a copy of all the existing data on your Roku TV.

Q: Overheating can cause the Netflix App to keep crashing on your Roku TV?

A: Yes, overheating can cause several issues in your device and the apps working on it. You may face issues like freezing the Netflix app, glitches and the app not opening due to overheating. To resolve this issue you have to properly disconnect your Roku device and leave it to cool down completely for 3 to 5 hours. After that, you can try to test the Netflix app again.


To conclude, this article is filled with all the possible solutions to fix the Netflix App crashing on your Roku TV frequently. Also, you can dig out the root cause for this specific issue after reading this article thoroughly. I have devised this article in a precise manner and used elementary language to make it even more simple. However, if you have any doubts about this topic, you can contact us. Highly Pleased To Have You on This Page!

Sufyan Bhatti
Sufyan Bhatti

Sufyan Bhatti, a dedicated Roku enthusiast at Roku TV Master, simplifies complex smart TV concepts. His laid-back demeanor and talent for explanation make him the go-to for Roku queries. He writes user-friendly articles, encourages community building, and remains approachable. Sufyan's expertise and dedication benefit Roku users worldwide.

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